Toshiba's
Computer Telephony Integration (CTI) solution enables you to
increase productivity, enhance customer service and reduce costs by
combining the capabilities of your Strata DK digital telephone system
with the custom functionality of Windows' applications. With CTI, your
telephone and computer work together to provide these cost-saving
benefits:
-
Caller
Identification - Vital caller information from your database
appears on-screen while your telephone rings and during the call.
-
Called Number
Identification - With each call, information is displayed from
the telephone system and/or from the computer application based upon
the number dialed by the caller (DID or DNIS).
-
Automated Dialing of
Outgoing Calls - Simply point and click any phone number in your
computer database or Personal Information Manager (PIM). Your
telephone then dials the call-- a must for maximizing the productivity
of outbound telemarketing.
Toshiba also
offers CTI products specifically designed for Strata DK digital business
telephone systems
Total telecommunication efficiency with Toshiba's PC
Digital Telephone -This innovative Windows application enables you
to make and receive calls on your computer, and perform many
productivity-boosting telephone operations.
Process a heavy volume
of incoming calls quickly with Toshiba's CTX Attendant Console -
This Windows application's streamlined functions can be efficiently
operated from the keyboard or by clicking on screen icons and buttons.
Stratagy DK voice
processing system provides a fully integrated solution - Simply
put, CTI gives you the crucial ability to determine who is calling, plus
how calls should be routed and answered. Just as important, you can view
detailed caller information from your database. All Toshiba Strata DK
digital telephone systems support CTI applications using the Telephony
Application Programming Interface (TAPI) - the interface standard
adopted by both the computer software and telephone industries.
>> Additional Benefits & Features
