Taske ACD Toolbox

Call Center Management Solution
Computer Telephony Solutions and TASKE Technology, Inc. have joined forces to provide OAISYS customers with the most complete call center solution available. TASKE's ACD ToolBox reporting and Blue Pumpkin's PrimeTime scheduling applications integrate directly with OAISYS to provide a complete CTI, reporting and scheduling software package for call center applications.

OAISYS & TASKE ACD ToolBox
TASKE's ACD ToolBox features all of the essentials for successful call center management. This includes real-time monitoring, historical reporting in intervals as low as 15 minutes, traffic analysis and administrative tools. Supervisors can replay call center events exactly as they happened at variable speed. The ACD ToolBox Export feature allows users to save report data in spreadsheet, database or text formats, as well as HTML for remote viewing from an Intranet or the Internet.

TASKE's ACD ToolBox features all of the essentials for successful call center management. This includes real-time monitoring, historical reporting in intervals as low as 15 minutes, traffic analysis and administrative tools. Supervisors can replay call center events exactly as they happened at variable speed. The ACD ToolBox Export feature allows users to save report data in spreadsheet, database or text formats, as well as HTML for remote viewing from an Intranet or the Internet.